Privacy Policy

1. Who We Are

Vanaja Diagnostic Centre ("we", "our", "the Centre") is an ISO 9001:2015 certified pathological laboratory operating at Kavadiguda Main Road, Secunderabad - 500003, and two other branches in Secunderabad and Hyderabad. This Privacy Policy explains how we collect, use, and protect your personal information.

Contact: vanajadiagnostic@gmail.com | 9000011580

2. Information We Collect

2.1 Personal Information

• Name, age, gender, and date of birth
• Contact information: phone number, WhatsApp number, email address
• Residential address (for home sample collection)
• Referring doctor/physician information

2.2 Health Information

• Lab test results and diagnostic reports
• Medical history relevant to tests ordered
• Sample collection date and time information

2.3 Website & Technical Data

• IP address, browser type, device type
• Pages visited, time spent on site (via Google Analytics)
• Booking interactions (via Google Tag Manager)

3. How We Use Your Information

• Service delivery: To conduct tests, generate reports, and deliver results to you
• Communication: To send reports via WhatsApp/Email, appointment reminders, booking confirmations
• Record keeping: To maintain patient records as required by medical regulations
• Quality improvement: To improve our services and maintain ISO standards
• Marketing: To send promotional offers (only if you have opted in). You can opt out at any time.
• Analytics: To understand website usage and improve user experience

4. Data Sharing

We do NOT sell, rent, or trade your personal or health data to any third party.

We may share your information with:

• Your referring doctor (if explicitly requested by you)
• Firebase/Google (our cloud database provider, for secure data storage)
• Legal authorities if required by law or court order

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Data stored on Google Firebase (SOC 2 compliant infrastructure)
• Reports transmitted over secure (HTTPS) channels
• Access to patient data restricted to authorized staff only
• Physical access to lab facilities secured

6. Cookies & Tracking

Our website uses:

• Google Analytics: To understand how visitors use our website
• Google Tag Manager: To manage analytics and marketing tags
• Meta (Facebook) Pixel: To measure ad effectiveness (if enabled)
• Local Storage: To store your shopping cart between sessions

You can disable cookies through your browser settings. This may affect some website functionality.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Portability: Receive your lab reports in standard formats

To exercise these rights, contact us at vanajadiagnostic@gmail.com or call 9000011580.

8. Data Retention

Lab test records are retained for a minimum of 7 years as required by the Indian Medical Council Act. Marketing contact information is retained until you opt out. Website analytics data is retained for 26 months.

9. Children's Privacy

We provide diagnostic services to all age groups including minors. For patients under 18 years, parental/guardian consent is required. We treat minors' health data with extra confidentiality.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new "last updated" date. Continued use of our services after changes constitutes acceptance.

11. Contact & Grievances